The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, BAM & CO. does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, BAM & CO. does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, BAM & CO. does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. BAM & CO. accepts no liability arising from your access to this website.

This privacy policy explains how BAM & CO. manages the personal information that we collect, use and disclose, and how to contact us if you have any further queries about our management of, or would like to request access to, your personal information.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

Collection of personal information by BAM & CO.

The types of information we may collect include:

a)     identifying and contact information (for example, your name, address, age, date of birth, gender, and email address);

b)   financial information (for example, credit or debit card details);

c)     health information (for example, where a customer may suffer an adverse reaction to a product); and

d)   if you visit our website, register an account with us and/or purchase products through our website, your username and password, IP address, information about your purchases and your other activity on our website (for example, tracking which areas of the website you visit and the content you view);

e)     other information which you may include in your profile or in other communications to the BAM & CO.

We collect personal information in connection with your use or purchase of BAM & CO. products and services, to provide you with the products and services you request, as well as information on other products and services offered by us.

Where possible, we will collect personal information directly from you or a person authorised to provide this information on your behalf. This can be through our website, over the phone or by email.

If you do not provide personal information requested of you to BAM & CO. or, withdraw your consent to our collection, use and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice), we may be unable to provide you the products or services you have requested or contact you in the future.

YOUR LEGAL RIGHTS AND CHOICES

Under Privacy and Data Protection laws you have the right to access, alter, transfer and control your personal information or data which we keep, including to withdraw your consent for us to keep any personal information or data, or choose to “opt out”.

We do not collect any sensitive personal information such as racial or ethnic origin, political opinion, religious beliefs, trade union membership or sexual orientation.

We do not share, disclose or transfer any personal information or data with anyone except as required by law, for security or customs purposes or to our service providers in Information Technology, system administration, banking and legal services.

We keep your personal information or data as securely as reasonably possible, and maintain a strict confidentiality regime within our company. If we become aware of any breach of our security measures which may affect your personal information or data we will notify you as soon as practicable.

If you wish to exercise any of your rights to access or control your personal information or data please email us at info@bamcobrand.com.

DELIVERY POLICY

1. All deliveries are only within Malaysia.  Street names and POS code must be correct and accurate.
2. NO P.O. Box or International addresses.
3. If the packaging seal is opened or damaged, DO NOT accept the parcel.
4. If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up.
5. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
6. We only use standard packaging materials for all orders.
7. We deliver each order to one delivery address within Malaysia.

SHIPPING CHARGES

1. STRICTLY NO REFUND for shipping & handling charges.
2. All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

1. Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
2. Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.
3. Delivery lead time for Orders to arrive (after processing and packing) is as follows :-

• Peninsular Malaysia : 7 – 14 business working days.*
• Sabah & Sarawak : 14-20 business working days.*

*subject to courier service’s changes.

SALES, PROMOTIONS & FESTIVES PERIODS

1. During peak online sales & promotional periods, orders and deliveries may take longer time.
2. For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.

REFUND & RETURNS

• We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 3 days of delivery date.
• Kindly contact us for confirmation of return & exchange products via email: info@bamcobrand.com
• All new and unopened normal priced products may be exchanged after contacted our customer service and approved.
• All product may be exchanged once.
• Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
• All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. Subject to approval by our customer service officer.
• Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
• In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
• BAM & CO. reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
• If you have any questions on our return policy, please contact Customer Service at info@bamcobrand.com. Please provide your contact details, invoice number and reason for return.

The information contained within this document relates to the BAM & CO. online store, trading under BAM & CO.

Disclaimer

The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, BAM & CO. does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, BAM & CO. does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, BAM & CO. does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. BAM & CO. accepts no liability arising from your access to this website.

Limitation of Liability

Subject to the provisions of consumer protection legislation that cannot be excluded, BAM & CO. accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, BAM & CO. will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, BAM & CO. limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

Intellectual Property

Copyright

All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of BAM & CO. or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of BAM & CO. and protected by Australian and international copyright laws.

Trademarks

BAM & CO. and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of BAM & CO. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without BAM & CO. express prior written consent.

Licence and Site Access

BAM & CO. grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with BAM & CO. express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of BAM & CO. You may not use any metatags or any other hidden text using BAM & CO. name or trademarks without BAM & CO. express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.bamcobrand.com so long as the link does not portray BAM & CO., its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by BAM & CO., you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any BAM & CO. logo or other proprietary graphic or trade mark as part of the link without BAM & CO. express prior written consent.

Third Party Websites

BAM & CO. may include links on this website to websites owned by other parties. BAM & CO. is not in any way responsible for the material contained on these sites, nor is BAM & CO. responsible for the availability of these sites. BAM & CO. does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is BAM & CO. responsible for any damage, offence or loss caused as the result of visiting these websites.

BAM & CO. recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Terms of Trade

If you purchase any products via this website, you must agree to BAM & CO. Terms of Trade (see Shipping).

Privacy

Personal information provided to BAM & CO. via this website will be handled in accordance with

BAM & CO. (Privacy Policy)

Security

BAM & CO. credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, BAM & CO. offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Although BAM & CO. engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

Cookies

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit BAM & CO. website. Cookies allow BAM & CO. to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. BAM & CO. uses cookies to track and collect information about which parts of BAM & CO. site and newsletter (including links to other websites) are being visited by you.

Cookies also allow BAM & CO. to recognise your computer while you are on BAM & CO. site, and to send you to the country of origin and language you selected on your first visit to BAM & CO. site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

General 

BAM & CO. may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

The law applicable to this website is the law of the Malaysia.